Privacy Policy for Red Rose Rocks Online
Effective Date: October 1, 2024
At Red Rose Rock Shop Online, accessible from
www.redroserockshopestes.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make a purchase.
Information We Collect
When you visit our website, we may collect the following types of information:
- Personal Information: When you make a purchase, we collect personal information such as your name, email address, billing address, and shipping address.
- Payment Information: We use third-party payment processors to handle your payment details. We do not store your payment information on our servers. Your purchase will appear on your statement as RED ROSE ONLINE.
- Usage Data: We collect information about your interaction with our website, including your IP address, browser type, and pages visited.
How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and notifications.
- Customer Support: To provide assistance and respond to your inquiries.
- Marketing: With your consent, we may send you promotional materials and updates about our products and services.
- Improving Our Services: To analyze user behavior and improve our website and offerings.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers to help us operate our website, process transactions, and provide customer service, under strict confidentiality agreements.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
Sales and Return Policy
Please note the following regarding our sales:
- Final Sales: Returns are accepted within 7 business days of the item being delivered. You must contact customer service online or by phone. Original shipping costs will not be refunded. Buyer is responsible for return shipping. Buyer is responsible for packaging, if item is damaged during return shipping, the refund will be forfeit. Only regular price items may be returned, sale items are final.
- Damaged Items: If your rocks are damaged during shipping, you may return them for store credit. To initiate this process, please provide a photo of the damaged item and email it to us at redroserocksonline@gmail.com . Store credit will be issued upon approval of the damage claim.
- In-Person Returns: Rocks purchased online cannot be returned to our in-person store location.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. Please contact us if you wish to exercise any of these rights.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Phone: (719) 568-1844
Thank you for choosing Red Rose Rock Shop Online!
